Refund policy

We want you to love your silk scarf. If you're not completely satisfied, we're here to help.

Returns: We accept returns within 7 days of delivery. Items must be unused, unworn, and in their original packaging with tags attached.

How to request a return: Contact us at silkboxscarves@gmail.com within 7 days of receiving your order. Include your order number and reason for return.

Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days.

Non-returnable items: Custom-designed scarves are final sale and cannot be returned unless defective.

Shipping costs: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or defective items: If your item arrived damaged, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund.